How can I trust what I'm reading?
Why is surgery and treatment cheaper in Poland?
Will I save much by having surgery or treatment in Poland?
Is there a fee for your services?
When will I receive a confirmed quotation for my surgery or treatment?
Are your clinicians qualified to carry out my surgery or treatment?
What about materials used in surgery or treatment - are they good quality?
I don't speak Polish! Can I still go to Poland for cosmetic surgery?
What if something goes wrong after I arrive home?
What does my guarantee cover?
How and when do I pay?
How much time do you need to arrange my visit to Poland?
Why don't you include flight ticket bookings in the price?
What does the free transfer include?
What does the free consultation include?
You're cheaper than some of your competitors. Why is this?
Can't I just contact the hospital or clinic directly to arrange my treatment?


How can I trust what I'm reading?
We realise that it’s difficult to trust everything you read on websites. What makes the Appearance Matters site different is that we provide the names and faces of our company directors.

Because we are members of UK professional bodies, we could be struck off for promoting misleading or inaccurate information. In addition, as an independent introduction and quality assurance agency, we have no interest in providing our customers with information anything less than 100ccurate.

See Who We Are for details.

Why is surgery and treatment cheaper in Poland?
Surgery and treatment in Poland is approximately 2 – 3 times cheaper than in the UK or Ireland. As well as economic reasons, the increasing competition amongst private hospitals and clinics is intense, meaning that they are offering top quality services at highly competitive prices.

See our Price Guide for details.

Will I save much by having surgery or treatment in Poland?
On average, you’ll save between 33nd 50n UK/Ireland prices for your surgery treatment in Poland. The greatest savings are made on cosmetic surgery and other more extensive treatments.

We wouldn’t recommend travelling to Poland for a simple procedure, although you might like to include these in your holiday or business package or in combination with more sophisticated surgery or treatment.

See our Price Guide for full details of the savings you can make by travelling with Appearance Matters.

Is there a fee for your services?
Yes. Our modest fee is £195/€279 for the first week of your stay in Poland. There is a charge of £25/€36 for each subsequent day to cover essential expenditure.

See our What You Get page for a full breakdown of where your money goes.

When will I receive a confirmed quotation for my surgery or treatment?
You can receive an estimate of the cost of your surgery or treatment in Poland before travelling. You will receive a full quotation only after you have visited your clinician in Poland for a consultation and examination.

The quotation will contain the proviso that there may be additional costs in the case of unforeseen problems once surgery or treatment is underway. However, this rarely happens. It is in the clinician’s interests to minimise such surprises once a quotation has been issued. We ask you to inform us about any unexpected additional costs so that we can investigate them if required.

Please remember that unlike many of our competitors, Appearance Matters does not receive commission and as such, we have no financial interest in increasing the cost of your surgery or treatment.

Are your clinicians qualified to carry out my surgery or treatment?
Appearance Matters selects private hospitals and clinics on the basis that they are not only staffed by highly qualified clinicians, but that they are also equipped with the latest technology and use the best available materials. In many cases, equipment and materials are superior to those widely used in the UK and Ireland.

See our Cosmetic Surgery page for more information.

What about materials used in surgery or treatment - are they good quality?
Appearance Matters selects private hospitals and clinics on the basis that they are not only staffed by highly qualified clinicians, but that they are also equipped with the latest technology and use the best available materials. Many such equipment and materials are also superior to those widely used in the UK and Ireland.

See Chosen Hospitals and Clinics for more information.

I don't speak Polish! Can I still go to Poland for cosmetic surgery?
We are confident that language will not be an issue for you on your visit to Poland. Our surgeons are all English speaking, as are many of their staff. Our bilingual representative in Warsaw can also be on hand to provide interpretation services if required.

What if something goes wrong after I arrive home?
Occasionally complications may occur. Despite the best efforts of you and your clinician, you may get an infection. Should this happen, you should contact the Appearance Matters office immediately. We will consult your Polish clinician who will advise on the best course of action. Usually such problems can be quickly rectified by your own doctor in the UK/Ireland.

See our Key Benefits page for more details.

What does my guarantee cover?
In line with accepted medical practice, our guarantees will be reduced or invalidated under the following circumstances:

See our Guarantees page for more details.

How and when do I pay?
Surgical and treatment costs are paid directly to the hospital or clinic.

Payment is normally required on the last day of your surgery in Poland.

Clinics accept cash, all major credit/debit cards and usually traveller's cheques. Please note that you could incur small additional costs when using a credit card due to bank and conversion charges.

How much time do you need to arrange my visit to Poland?
Usually, we require a minimum of one month to organise your visit to Poland completely. This includes arranging your first appointment and your accommodation. If you already have your travel arranged, then we may be able to complete things more quickly, especially in the case of any urgently required surgery.

Why don't you include flight ticket bookings in the price?
We will provide all of your transfers to and from the airport or station and to and from the hospital or clinic and your hotel.

See our What You Get page for details of our support schemes.

What does the free transfer include?
We will provide all of your transfers to and from the airport or station and to and from the hospital or clinic and your hotel.

See our What You Get page for details of our support schemes.

What does the free consultation include?
You will receive a free, one-day visit to Warsaw worth £140/€200 which includes:

See the Free Consultation page for more details.

You're cheaper than some of your competitors. Why is this?
We believe that our scheme is the best in the market. By positioning our website well, we believe that the Appearance Matters services will attract high numbers of customers. Therefore, we need a smaller profit margin per individual patient than our competitors.

Can't I just contact the hospital or clinic directly to arrange my treatment?
We cannot place any barrier between you and the hospitals and clinics we have inspected. However, it is highly probable that the hospital or clinic will refer you back to us, as the whole scheme has been designed to be of benefit to four parties: you, your doctor in the UK/Ireland, your Polish clinic and Appearance Matters.

Should you choose to contact the hospital or clinic yourself, Appearance Matters will be within its rights to make a surcharge or refuse to handle your request.

See the Key Benefits page for more details.