Once you have registered and are ready to begin your surgical treatment, you will no doubt be anxious to know what happens next. Below you will find an outline of your Patient Pathway, a nine-point plan that will detail every step of your treatment, from the minute we receive your instructions, to after you arrive home.

1. Initial arrangements

   • Based on the pictures showing the areas rquiring surgery, information about your general health (and any recorded or diagnosed problem) from  your Confidential Medical Questionnaire, and your treatment preferences, Appearance Matters will ask the chosen Polish clinic to prepare a treatment plan consisting of:

     • Outline of treatment required

     • Duration of each phase of treatment

     • Proposed timetable of treatment

     • Preliminary estimate of costs

     • Suggested date(s) of your visit(s) to Poland

   • Once the answers to the above have been received by Appearance Matters, we will ask you if you accept the:

     • Proposed treatment

     • Duration(s) and timetable

     • Estimated costs

     • Suggested dates

   • As soon as your treatment arrangements in Poland are agreed, Appearance Matters will confirm with you:

     • That you and any persons travelling with you have booked appropriate travel arrangements and will obtain details of your arrival and departure dates and times.

     • That you and any persons travelling with you have valid passports and current travel insurance.

     • That you and any persons travelling with you possess a European Health insurance Card (EHIC) card (the replacement for the E111 form), which permits all holders to receive medical treatment in Poland under the Polish national health service (NFZ), in accordance with the same rules as Polish citizens.

     • That you and any persons travelling with you have made suitable accommodation arrangements or have requested Appearance matters to undertake such arrangements on your behalf.

     • Your interests and preferences e.g. choice of leisure activities, such as beauty therapy, massage, ballet, opera, museum visits and so on, so that Appearance Matters can forward any relevant and useful information regarding leisure time to you and can then pre-book any excursions or therapies on your behalf.

     • That you have requested Appearance Matters to provide you with an agreed amount of Polish currency on arrival (if required).

     • A Welcome Pack, tailored specifically to your needs, will be prepared and available on arrival in Warsaw which will include:

       • A mobile phone with SIM card and pre-paid top-up (for use within Poland only).

       • Polish currency - the previously agreed amount between you and Appearance Matters.

       • A business card for your Appearance Matters Warsaw representative.*

       • Contact details for your Warsaw clinic.

       • The address and telephone numbers for your accommodation in Warsaw.

       • Taxi company telephone numbers.**

       • Warsaw A - Z map with location of your hotel and clinic clearly marked.

       • Weekly public transport ticket for you, the patient (if required).

       • Tickets for pre-booked leisure activities.

       • Postcard for your GP or other practitioner at home.

       • Warsaw tourist information leaflets including details of local events.

   • N.B.
     *Please note that although normal business hours are from 8.00am to 6.00pm, your Appearance Matters Warsaw representative is flexible and will be available by phone 24 hours per day for emergencies.
     
     **Please also note that all taxi fares between the hotel and clinic in Warsaw will be paid for by Appearance Matters. Please note that the taxi firm we use, MPT, is ISO 9000 certified and all MPT taxis are white.

2. On arrival in Warsaw, Poland:

   • You will be met at the airport by your Appearance Matters Warsaw representative who will arrange for taxi transfer and will accompany you to your chosen hotel.

   • Your representative will provide you with your Welcome Pack, any additional material you have previously requested and a reminder of the timetable for your stay, including times of transfers to the clinic and times of treatment.

3. On the first day of treatment:

   • You will be escorted from your hotel to the clinic by your Appearance Matters Warsaw representative by pre-booked taxi.

   • After treatment, the clinic will provide you with documented post-treatment recommendations, such as refraining from eating for a period of time or any other special care or requirements that you may need to be aware of.

   • The clinic will arrange for a taxi to collect you and return you directly to your hotel.

   • After your return to the hotel, your Appearance Matters Warsaw representative will contact you to check that everything is satisfactory, and to check if you require any specific assistance. S/he will remind you of the timetable for the following day, including taxi transfer to the clinic and schedule of further treatment (if required).

4. On subsequent days of treatment (if required):

   • You will be collected from your hotel by pre-booked taxi and will be escorted to the front door of the clinic by the driver.

   • After treatment you will be given documented post-treatment advice.

   • The clinic will arrange for a taxi to collect you and return you directly to your hotel.

   • After your return to the hotel, your Appearance Matters Warsaw representative will contact you once again to check that everything is satisfactory and if you require any specific assistance. S/he will remind you of the timetable for the following day, including taxi transfer to the clinic and time of treatment (if required).

5. Day of departure from Warsaw, Poland:

   • Your Appearance Matters Warsaw representative will escort you to the airport for your return journey. S/he will be available to provide assistance until you have boarded the plane.

   • Your representative will collect from you the mobile phone, which you received on arrival, plus any other items from the Welcome Pack that you no longer require.

   • N.B.
     Your hotel will usually be able to provide a packed breakfast if you have an early morning flight.

6. After your return home:

   • Appearance Matters will receive confirmation of the completion of your treatment, including the scope of treatment carried out and confirmation that you have received documented post-treatment recommendations for yourself and your home GP or practitioner.

   • Appearance Matters will contact you shortly after your return home to collect your Feedback and comments about your stay in Warsaw.

   • You will be sent a reminder when your check-up consultation with your home GP or practitioner is due (if required).

We aim to provide a comprehensive service that will facilitate every step of your treatment plan and do everything we can to ensure that you will return home fully satisfied and feeling more confident than ever in your new appearance!

Please don't hesitate to get in touch with us if you'd like clarification of any part of the Patient Pathway.