Ian (Bamford, Lancashire, UK)
Because I had been advised that I needed extensive dental treatment I decided to search the internet for affordable but quality dentistry abroad. When I found Appearance Matters website and discovered the company is led by a well-respected local GP I contacted them. Phil soon convinced me that a dental tourism visit to Warsaw would suit my needs and made the necessary arrangements. Once in Warsaw, and having been so impressed by the dentistry Appearance Matters has on offer, I decided to check out their cosmetic surgery provision as well.

I arrived at the ultra-modern Terminal 2 at Warsaw Airport. Within 30 minutes Marek had me settled into my hotel where he confirmed the details of both my dental treatment and my sight-seeing which Phil had pre-organised with him. Marek also kept in regular contact with me, accompanying me when requested, which was re-assuring even though I encountered no major problems and found taxis easy to use.

Cosmetic Surgery
The cosmetic surgery provision was all that was promised (and more!). The cosmetic surgery clinic is situated in a purpose modified luxury building on the outskirts of Warsaw. It is equipped with modern state-of-the-art equipment and spotlessly clean (no expense has been spared!). The doctor and his nursing staff spoke excellent English - their explanations and instructions were clear and concise. I was impressed by the professional and ethical aproach of the staff; they did not pressure me but clearly laid out the treatment options.

Sight -seeing
I had a totally misconceived idea of Warsaw based on out-dated images of communist era European cities. Warsaw is safe, clean and modern but with a fascinating history and many interesting places to visit. Its people seemed generally well-dressed and affluent. The majority of people were English speaking (I had no problems communicating in shops, restaurants and bars, and in taxis), very helpful and proud to show off their country and city. The prices of accommodation and entertainment are significantly lower than in the UK.

Marek arranged for me to go on the half-day sight-seeing coach tour led by a fluent English-speaking guide (well worth it!), explore the historic Old Town, and spend half-a-day shopping in the Arkadia Shopping Complex (Warsaw's equivalent of Manchester's Trafford Centre and again well worth a visit!). Most goods are keenly priced and I didn't find any difficulty using the local currency. When I return in the New Year I shall be taking my wife along for a holiday.

Any problems?
Not really except that I returned from the Etiuda Terminal at Warsaw Airport which, although currently being up-graded, is purely functional and very busy. Although warned by Marek to expect queuing, in future I'll know to allow more time to check-in!